If an email campaign isn't sending or landing, work through these common causes in order.
Domain verification. Emails send from your authenticated domain - if that verification is incomplete or broke, sends get blocked. We set this up on onboarding; check it's still valid in your email/sending settings.
List issues. Contacts who've unsubscribed, hard-bounced, or marked you as spam are skipped automatically to protect your reputation. If a specific person isn't receiving mail, check their contact record for an unsubscribe or bounce flag.
Send window and status. A campaign that looks 'stuck' is often scheduled for a later time, paused, or waiting on approval. Open the campaign and confirm its status and schedule.
Still not moving? Contact [email protected] with the campaign name and we'll look at the send logs and tell you exactly what's holding it up.