No-shows are lost revenue you've already earned. Automatic reminders are one of the simplest, highest-return things your genie does.
Every booking can trigger reminder texts and emails automatically - a common setup is one 24 hours before and one an hour before. They go out in your business's name, so they feel personal, and they dramatically cut the number of people who forget.
Reminders live in your calendar's automations. You can adjust the timing and the wording, and even ask the customer to reply to confirm - a reply is a strong signal they'll actually show.
For higher-value jobs, pair reminders with a deposit at booking. People rarely skip an appointment they've put money down on.
Tip: keep reminder copy short and useful - the appointment time, your address or a map link, and a way to reschedule. A one-tap reschedule beats a silent no-show every time.