You answer the same questions all day - price, hours, where you cover, how to book. Snippets and templates let you send a polished answer in one tap instead of retyping it.
Snippets are short reusable replies for quick answers. Create them once, then insert one into any conversation with a couple of clicks. Great for FAQs like pricing or directions.
Templates are for longer, structured messages - a quote follow-up email or an appointment confirmation. They keep your wording consistent and on-brand across your whole team.
Both can personalise automatically. Insert a field like the customer's first name or their quote amount and it fills in per contact, so a template never feels like a template.
Tip: build snippets for your top five questions first - that alone will save you the most time - and refine the wording as you notice what actually converts leads into bookings.