When someone calls and you can't pick up, your genie instantly texts them back in your business's name. So a call you missed - because you were on a job, driving, or it's after hours - still becomes a conversation instead of a lost lead.
Why it's so valuable: most people who reach voicemail never leave a message; they just call the next business. A text within seconds catches them while they're still looking, and studies consistently show the first business to respond wins the majority of the work.
What the text does: it's on-brand and can ask what they need, share options, or drop your booking link so they can grab a slot themselves. From there the conversation continues right in your inbox, and your AI can take it all the way to a booking.
What it needs: your phone number connected and A2P approved - both handled on your setup call. Once live, it runs 24/7 with zero effort from you.
Tip: keep the auto-text warm and specific, e.g. 'Sorry we missed you - this is [business]. Tell us what you need and we'll sort it fast.' A little personality gets more replies than a robotic 'we will call you back'.